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Privacy Policy

Access First Aid Training Tasmania
Operated by Access Allied Health & Training (ABN 71 706 626 961)
42 Canning Street, Launceston, Tasmania, 7250, Australia

  1. Introduction

Access First Aid Training Tasmania (“we”, “our”, “us”) is committed to protecting your personal information and maintaining transparency about how it is handled. We comply with the Privacy Act 1988 (Cth) (including the Australian Privacy Principles) and the Personal Information Protection Act 2004 (Tas) (together, the “Privacy Laws”). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you engage with our training services.

  1. Information We Collect

We collect personal information necessary for delivering first aid training and complying with regulatory requirements. This includes:

  • Personal details: Name, address, date of birth, and contact information (e.g., phone number, email address).
  • Training details: Course enrolment details, attendance records, and assessment results.
  • Payment information: Billing details and payment confirmations.
  • Other information: Any other information you provide to facilitate the delivery of our training services.
  1. How We Collect Information

We collect personal information:

  • Directly from you when you enrol in a course, complete forms, or communicate with us via phone, email, or our website.
  • From third parties with your consent, such as employers or organisations sponsoring your training.

When collecting your information, we will explain why it is being collected and how it will be used, where this is not self-evident.

  1. How We Use Personal Information

We use your personal information to:

  • Process course enrolments and deliver first aid training services.
  • Verify your identity and issue training certificates.
  • Communicate with you about your course, including updates or changes.
  • Comply with legal and regulatory requirements, such as reporting obligations to accrediting bodies.

We do not use your personal information for any purpose other than those stated above without your consent, except as required or permitted by law.

  1. Disclosure of Personal Information

Your personal information may be shared in the following circumstances:

  • With accrediting organisations to confirm your course completion and certification.
  • With your employer or sponsoring organisation, if applicable.
  • As required by law, such as to regulatory bodies or in response to court orders.

We do not share your personal information with third parties for marketing purposes.

  1. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. Measures include:

  • Secure electronic storage systems with encryption.
  • Physical security measures for paper records.
  • Limiting access to personal information to authorised personnel only.
  1. Accessing and Correcting Personal Information

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to ensure your information is accurate and complete.

To make a request, please contact us using the details provided below. We will respond promptly and may require verification of your identity. In some cases, legal or other obligations may prevent us from providing access.

  1. Complaints and Feedback

If you believe your privacy has been breached or have concerns about how we handle your personal information, you can:

  1. Contact us directly to discuss your concerns. We take complaints seriously and will work to resolve them promptly.
  2. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the Tasmanian Ombudsman for further assistance.
  1. Use of Personal Information in Relation to Artificial Intelligence

We do not capture, use, or disclose your personal information for the purposes of training, developing, or utilising artificial intelligence (AI) systems, unless explicitly agreed upon by you and compliant with all relevant privacy laws.

  1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our business practices. Any updates will be made available on our website or provided to you upon request.

  1. Contact Details

For privacy-related enquiries, requests, or complaints, please contact:

Access First Aid Training Tasmania
42 Canning Street
Launceston, Tasmania, 7250
Email:
Phone: 0457 260 925

Last updated 16/01/2025.